Frequently Asked Questions
Get all your questions answered regarding your accommodation with us.
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What is Sintta?
Sintta is a vacation rental management company specializing in DUE Incorporadora properties along Brazil’s northeastern coast. Focused on creating memorable experiences, we offer hospitality services and dedicated support in new, fully equipped properties. We are not a hotel; we are the new generation of beach vacation rentals!
What are the check-in and check-out times?
Check-in starts at 2:00 p.m. and check-out is by 11:00 a.m. If you need more flexibility, early check-in or late check-out may be available for an additional fee, subject to availability.
What is the early check-in and late check-out policy?
Early check-in may be arranged up to 24 hours before the scheduled time, for an additional fee: from 12:00 p.m., 20% of the rate; from 10:00 a.m., 50%; before 10:00 a.m., 100% of the rate (one full night).
Late check-out is also subject to availability: until 3:00 p.m., 20% of the rate; until 6:00 p.m., 50%; after 6:00 p.m., 100% (one additional night).
What is the accommodation cancellation policy?
For refundable rates, cancellations made at least 7 days before check-in qualify for a 100% refund, subject to deduction of bank operating costs and service charge. Cancellations outside this period incur a charge of 100% of the amount paid. For high-season packages, cancellations must be made at least 15 days before check-in for a 100% refund, cancellations made outside this period will incur a charge equivalent to 100% of the amount paid.
This policy does not apply to non-refundable rates or blackout dates, such as New Year’s Eve, Carnival, Easter and other special dates, which have specific terms. To cancel, email reservas@sintta.com.br with your booking confirmation number.
What is the accommodation rescheduling policy?
Request a date change by emailing reservas@sintta.com.br or contacting our reservations center on WhatsApp at 0800 109 3939. Requests must be made at least 7 days before check-in in low season and 15 days in high season. Each booking may be rescheduled once. Any difference in rates between the original and new dates will be charged. This policy does not apply to non-refundable rates or blackout dates.
How are rates applied to children and babies?
Babies up to 2 years old stay free of charge. Children older than 2 are charged the same rate as adults.
How many properties does Sintta manage?
We manage vacation rentals for DUE Incorporadora, which has 9 properties under construction in the Muro Alto and Carneiros beach areas.
Where are Sintta properties located?
Our properties are located at Muro Alto and Carneiros beaches. DUE plans a total of 28 properties along the Rota DUE, including destinations such as Maragogi and Japaratinga. Learn more at rotadue.com.br.
Where can I book my stay?
You can book directly at sintta.com.br or through our reservations center on WhatsApp at 0800 109 3939. Bookings are also available on Airbnb and Booking.com.
Can Sintta guests use all the condominium facilities?
Yes! Guests can enjoy swimming pools, gourmet areas, beach clubs, modern shared spaces, privileged beach access and more. Facilities vary by property.
What will the Sintta app offer guests?
The Sintta app provides booking information and access to exclusive experiences with partner providers. You’ll also find a guide with activities, personalized itineraries, local recommendations and tips to make the most of your stay.
What is Sintta’s relationship with Rota DUE?
Sintta is the official accommodation provider for Rota DUE. Our guests have exclusive access to DUE villas and beach clubs at key beaches along the coast of Pernambuco. Learn more at rotadue.com.br.
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